Next-Generation NetSuite Embeds Conversational AI and Intelligent Agent Workflows Across the Suite, Redefining How AI Serves Businesses
SuiteWorld, Las Vegas — October 7, 2025
Today, NetSuite announced the launch of NetSuite Next. NetSuite Next is designed to create a collaborative, insightful, adaptive, and trusted platform, representing the future of NetSuite. It comes with powerful and practical AI capabilities built in, including embedded conversational intelligence, intelligent workflows, and natural language search, capable of handling repetitive and complex tasks to help businesses achieve their goals faster, more intuitively, and with greater confidence.
“NetSuite Next integrates AI into the way businesses already work, making it a natural extension of business operations and truly serving the enterprise,” said Evan Goldberg, Founder and Executive Vice President of Oracle NetSuite. “With the latest built-in AI innovations, NetSuite Next not only provides powerful insights but can autonomously execute repetitive and complex tasks with enterprise-grade reliability. Every insight and action is data-driven and constrained by the roles, permissions, and policies that customers already rely on. It enables users to discover business patterns, interact with NetSuite in familiar ways, and understand each user’s context, delivering answers and actions that generate immediate value.”
At the core of the NetSuite Next user experience is Ask Oracle, a natural language assistant that allows users to search, navigate, analyze, and act on the entire NetSuite dataset using their own words. It provides context-aware answers, visual charts, interactive content, and reasoning that explains the “how” and “why” behind each response, making it easier for users to collaborate with NetSuite. Additionally, Ask Oracle works seamlessly with customizations and extensions built on the SuiteCloud platform, including partner applications in the SuiteCloud Developer Network, delivering integrated experiences and contextual insights across the suite.
Customers can switch to NetSuite Next with a single click, without migrating or disrupting existing customizations. NetSuite Next is powered by Oracle Cloud Infrastructure (OCI) and is built on top of customer data and existing controls, combining a unified data model with explainable, auditable AI and the modern Redwood design system. This infrastructure allows NetSuite Next to naturally scale existing operations and ensures that every insight and action can be trusted. Moreover, NetSuite Next helps customers identify opportunities and risks before they become issues, understand each user’s role and work context, and handle repetitive and complex tasks while keeping the user in control.
NetSuite Next includes:
- AI Canvas: A collaborative workspace embedded in NetSuite. AI Canvas enables users and teams to turn data into action, helping them analyze problems, brainstorm solutions, and trigger intelligent workflows in a visual workspace.
- Narrative Summaries and Insights: Automatically generated explanations within record forms, reports, and other pages across the suite. Narrative summaries and insights proactively detect relationships and trends from NetSuite’s unified data model, allowing users to uncover opportunities and risks before problems arise.
- Intelligent Agent Workflows: Proactive, AI-driven workflows that help automate complex tasks such as payment plans, vendor selection, reconciliation, and supply chain operations. New intelligent agent workflows allow users to approve key decisions or let the agent act autonomously.
- Document and Knowledge Integration: Large language models extract and validate information from a variety of sources, including invoices, contracts, receipts, PDFs, policy manuals, training guides, customer reviews, and purchase orders. This reduces manual effort and transforms isolated documents into actionable workflows by enabling NetSuite to read, interpret, and leverage this knowledge, improving the accuracy of insights.
