FAQs

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Do you have a dedicated Customer Success Manager?

Yes, a senior Customer Success Manager will be assigned to provide you with strategic guidance on system usage and value realization.

What are the service level agreements (SLAs) for issue response?

We commit to responding to issues within 1–4 hours during business hours, depending on the severity level.

Do you provide performance optimization services?

We provide performance analysis and optimization recommendations for data volume, workflows, and custom code.

How can I access training materials for new features?

You can access a comprehensive knowledge base, training videos, and documentation through the customer portal.

Do you provide user re-training services?

Customized training sessions can be arranged based on your needs, including specialized courses for new features or new employees.

What are the main advantages of Oracle NetSuite?

The core advantage lies in the real-time integration of all business data within a single system, breaking down information silos between departments.